I just dropped off my documents today. I was very hesitant given some of the horrible, negative reviews on this site, but was pleasantly surprised.
Marianne received my documents and was very courteous and apologized for the wait. It is not her fault. When you arrive you take a number and a seat and wait your turn. There are only two windows for 'new clients.' There were six numbers ahead of me and I waited about an hour to be called. The only problems I observed were with the 'customers' and not the staff. Several people ahead of me seemed to have arrived unprepared and not clear on what they were trying to accomplish.
This is an EDUCATIONAL validation system people - it is up to you to do your homework and come prepared! I found and filled out the application for services on line and followed all the instructions exactly. When it finally came to my turn I'd say I was over and done in about five minutes.
A young woman came in after me and after about 10 minutes was stewing and ranting and fuming about the wait because she was 'in a hurry.' Don't go here when you only have a few minutes to spare! You are handing over important documents and the staff needs to pay time and attention to each person. Plan to spend an hour or so waiting, bring a book and you'll be fine.
Finally they did attend to this person who was so angry and they took care of what she wanted - then it turned out she hadn't brought enough to pay for what she wanted today!
My only complaint would be that the room was fairly warm. Most offices in Houston have the a/c blasting but not this one.
One final tip: the offices are actually on the back side of the building. So if you drive around to the back side you will probably find easier parking and then just inside the door you find a stairs - the office is just at the top of that stairway.
Pros: Organized attentive staff
Cons: Waiting room air conditioning is lacking
more