I had my first experience at Esspa yesterday and I was excited after reading all of the positive reviews. Reception was friendly and professional, however, any memory of that immediately faded when Ginger, the eyebrow waxer, called my name and greeted me with a curt "Hi." We walked into the back of the salon in complete silence. She then proceeded to give me an okay eyebrow wax, but her bad attitude really ruined my experience. Trying to make conversation, I mentioned that I hadn't had my eyebrows done in a long time and that they probably looked terrible. Her reply? "Yea." I then mentioned that I had to have them done since I was 12 and she replied in an extremely condescending tone, "And how old are you now?" as if she was talking to a child and not a paying customer. Her bad attitude continued all the way back to reception where she stood as I paid and waited for me to tip her. Um...awkward!! $18 is way too much to pay for such an uncomfortable and unprofessional experience.
Pros: Polite receptionists, decent eyebrow wax
Cons: Rude waxer! and a little overpriced
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