I made a spasally appointment for Just Calm Down. I called a few months after the promotion, figuring the rush to schedule manicures would be done, but I had to schedule an appointment a month away - for a manicure. Whatever, I thought, I already spent the money.
Cue today where I get a phone call saying I'd missed my appointment and the money from spasally was forfeit! The forfeiture wasn't a surprise - that's the policy for spasally and the participating places and I know that - but it was the fact that I didn't receive a call to remind me. What spa doesn't do that? In all my years as a spa-goer, I've *never* not gotten a reminder call. Color me surprised.
When I called to confirm that it was indeed their policy not to call, I also got a great little condescending speech about how people usually write things down in a blackberry or on a calendar. No kidding. And spas usually make reminder calls. Apparently neither of us did what the other expected - only I'm out money and they are not.
Some advice for the future: A simple "yes, I'm sorry but that's our policy" followed by a quick "would you like to rebook anyway?" might have got me to come in anyway. The 'people usually write it down' jab during my follow up call made me write this instead.
Pros: None
Cons: What spa doesn't call to remind you?
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