When the ice maker on my KitchenAid refridgerator broke, I started to call Capital City Appliance but the negative remarks made me go to another vendor. I went with Service Pros. They told me a repair person would be here the next day! I had to be at home from 2-6, and it was made clear to me if I wasn't home, or cancelled after a certain time, I would be charged a $75.00 service call. Ok, that seemed fair. But, at 2:10, I received a call from a person in New York, stating that the repair man would not be arriving to repair my appliance today! The soonest someone could help me was Monday, three days later. There was no apology, offer of a discount etc.
I then called Capital City Appliance. The receptionist was kind, friendly, and knowledgeable. A repairman came the next day. He had the necessary parts on his truck! He also found another problem with the refridgerator that saved me another service call.
I've used CCA several times. I love the service. I think the prices are fair, and they are extremely professional. Never again will I allow negative comments sway me from using a reliable repair service such as Capital City Appliance Service.
Pros: Fast, fair, knowledgeable service people.
Cons: None -
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