I recently had a spa treatment during spa week where the prices are discounted on certain services. I booked a facial and a massage. I took the day off work to have a nice relaxing day. My massage was shorter than the time specified and not relaxing at all. It was cold in the room, the table was uncomfortable, the girl did not use the bolsters for under your knees and ankles which relieves pressure from your back while you are on the table. The room was lacking in luxury. An old water jug was used to get water into the towel warmers?? That should be hidden? don't you think???!! I don't want to see things like that. I have had many great massages and this was not one of them. My Facial is another story. My facial was after my massage and I waited about 25 min on the table for the girl to come and do my facial. The lady was very nice and did an okay job on the facial. But they ask you to fill out paper on what products you are currently using and what you are seeing a dermatologist! I filled out and indicated prescription acne cream that i am on. The girl didn't ask me before she started my facial... she didn't ask me until half way through and said she had never heard of the acne cream that i was on when i told her. So she never read the information sheet that i filled out before my services started. The neck shoulder and arm massage that you get with a facial was really bad and only lasted about 5 min. Two hours after my facial by skin started to burn and by the end of the night looked like i had severe sunburn on my cheeks and side of my face. Also anything i touched to my face burned so badly that i had to try and wash it off my face immediately. It lasted two days like that. The third day it started to peel and was very very dry and sensitive. I wrote an email asking why that may have happened and expressed that i was concerned that they did not know what the acne cream i was on. I just wanted to know what may have cause that reaction. They never emailed me back. No concern what so ever for what happened to my face. I will never go back that that spa. There may other nicer spas in the area and i will be attending La Pomponnee from now on that is a great spa! I highly recommend that spa!
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