First let me say the Doggie Daycare center is great. The 2 guys that work with the dogs are super friendly. I don't want my comments to take away from them.
BUT.....After making good travel time back from Florida, we were excited that we were going to be able to pick our dog up from boarding early. Man's Best Friend closes at 5 on Sunday and we walked in at 4:55. After the girl at the front desk gave some attitude and pointed out that we were not supposed to pick up our dog until the next day - even though we explained we did not expect to make it back in town by 5 - she picked up the phone to call the back for our dog. After a brief exchange to the person on the other end and the girl at the front desk saying - "well - they are here for him now even though he is not supposed to be picked up until tomorrow" our dog was cautiously brought up to the front. He had dried poop matted into the fur on his hips and behind his legs. He smelled so bad of urine and feces we had to roll our windows down in the car to make it home. Keep in mind that we paid extra for "play time" in addition to the 2 times per day they supposidly take the dogs out to go to the bathroom. I have never seen our dog in this condition before. It took 2 scrub down's to get the matted poop and urine out of his fur and to get our dog back to his original condition. Because I have used them before, but he has always had a bath before we picked him up, I have never had this happen before. Picking the dogs up early really through the staff for a loop and really makes me question the previous times I have boarded our dog here. What kind of condition was he in before he was bathed? I will never use Man's Best Friend to board our dog EVER again because my trust and confidence in them has been demolished. I would STRONGLY discourage anyone from using them. Especially if you love your dog and want them to be taken care of while you are away.
Pros: Day Care Center
Cons: Boarding Center
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