Amanda the front desk girl was amazingly nice. She went out of her way to help me get a fantastic room - a huge upgrade from what I booked last minute by the way. The concierge was a great help in getting me into my room and dealing with my luggage. The hotel has such great character and despite it being an older building, the upgrades are nicely done. The bed is the best I've ever slept in at a hotel and I've stayed in many nice hotels. Overall, excellent staff and the best way to experience the quintessential NYC boutique hotel. I'll be back!
Pros: Bed, staff, bed, espresso machine, bed, bed
Cons: some rooms are tiny, as to be expected in NYC
more