I took my car to their shop for a routine oil change. A few miles down the freeway, and the engine seized. They had installed the incorrect oil filter and sent a tech to put a correct one in. The car still didn't start, so I had it towed back to their shop to determine the extent of the damage. A few days later they claimed to repair it, but \r
2800 miles later it broke down again. I took it back to them a second time (as they refused to have me take it anywhere else), and they gave me an work order explaining that I had a bad crankshaft bearing. \r
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900 miles later a check engine light came one, so I took it to a nearby Toyota dealer who told me the original engine was no longer in my car. Prime Tune had completely replaced the engine with a much older engine without telling me and lied by telling me instead I had a bad crankshaft bearing. \r
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Now they are refusing to pay for a replacement engine
Cons: The manager is a dishonest bully
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