I was very excited to be at my appointment to try on wedding dresses! After about three or four I found ""the one"". The girl helping us was friendly, maybe too friendly as she kept walking into my fitting room which opens up to the middle of the store. I was pretty mortified when suddenly the door would just swing open and she'd have another accessory for me to put on.\r
I ended up purchasing my dress at half off as it was a discontinued gown, which was great. I was told that I needed to call later that week to schedule alterations and BM fittings. I happily walked out of the store, dress in hand. \r
I called the store a few days letter and scheduled my appointment for the following week, which was pretty impressive to this first time bride. The lady I spoke with seemed to hardly know any English, be regardless I was happy to be getting my dress altered so soon. \r
The following week I called the day of my alteration appt to confirm my appt. The lady who answered was very puzzled and said my name was not on the books for that date. She flipped through this apparently disorganized schedule book and found my appt a MONTH and a HALF later! My BridesMaids were already at my house (whom traveled from afar) and we were all ready to go, only to find out it wasn't going to be for another month. I was very disgusted, even more so when the woman I was speaking with treated me like it was MY fault for misunderstanding, when I KNOW I wrote down the date this woman told me. She didn't even apologize! \r
The day of my appt finally arrived, I got all fitted by the non -English speaking woman and when I went to try it on for the last time before the wedding it fit perfectly, however I did not CLOSELY inspect everything as, soon as I took the gown off, the lady quickly zipped it into the garment bag. The night before my wedding I opened the dress to make sure it was not wrinkled etc., to discover half of the dress was wrinkled as badly as a wadded up tissue because she failed to hang the dress incorrectly in the bag and the bottom half was COVERED in black animal hair!!! I ended up going out and buying an expensive steam cleaner to get the wrinkles out and to get it clean. How did it get covered in animal hair??????????? \r
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Anyway, I would definitely NOT advise any brides to go there. You are much better off going to the cities or elsewhere if you want to be treated like a real bride!
Pros: Good dresses
Cons: Horrible customer service, disorganized!
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