After experiencing problems with my computer (and another Geek Squad) I took my computer to this store to hopefully get whatever was wrong with it resolved. I figured taking it to another Geek Squad couldn't possibly result in an experience as horrific as the one before. Apparently, they're all the same. All a bunch of computer illiterate teenagers taught by managers not to repair computers, but only to upsell products not needed by consumers. Upon speaking with an associate, I was offered various products and services that I didnt need, and that didnt have anything to do with why I was there. I simply needed my computer diagnosed and fixed. Out of being desperate, I left my computer with them with hopes it'd be back to normal after everything was said and done. Nearly a week went by and I'd heard nothing from them regarding my machine. When I called to check up on it's progress, I was displeased to hear that they had been done with it the day before without calling and letting me know. After I picked up my computer from the store I took it home only to find it running as slowly as it had before I took it in, and with dings and scratches around the screen. This was outrageous! This was the second Geek Squad to ""repair"" my computer and I got it back even more messed up than it was initally! Later as I was reading reviews posted by other consumers, I realized this is common among the Geek Squads around the country. THE COUNTRY! I did however find a company called Secure Remote Support who I took a chance on. Those guys really know their stuff. Although they couldnt repair the dings and scratches the Geek Squad has (so kindly) inflicted on my machine, they did clear out everything that had been making it run so slowly and such. This company is extraordinary. I will be taking all my future business to www.SecureRemoteSupport(dot-com). I would suggest to anyone having computer troubles to give these guys a try
Pros: Fairly Friendly Staff
Cons: Terrible ""repairs""
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