Took a Subaru WRX in to be fixed. After the diagnostic test they said that it needed new spark plugs and that it would take 2 1/2 hours to complete. Got the car back and was charge the 2 + hours plus the diagnostic fee along with 4 plugs and an air filter. The next morning the car was worse than when brought in. Although always cordial, they said they could take a look at it, but once again they would charge me for all the labor cost. They did not guarantee this issue. Took it somewhere else and the diagnostic to fixing the problem took less than 20 minutes start to finish. Bavarian said they have standard hours that it takes to fix a certain problem and that is what they go by. Excessive hours to fix a problem.
RESPONSE FROM Bavarian Auto Haus Inc.:
We here at Bavarian Auto Haus believe that we offer a quality service at a reasonable price. Our pricing is based on time studies by the manufacturer and independant research companies. This is an industry standard used by all professional shops. The pricing reflects job difficulty and reasonable compensation for our employees as well as costs sustained by the business. I'm sure this customer is well compensated for his efforts at work. Why should our employees not be? We did offer to re-scan his vehicle at no charge, but explained that if additional repairs were required, and were unrelated to the work performed we would have to charge accordingly. (Depending customer approval of course!) We were not given the opportunity. We offer a 12 month 12K mile warranty, and strive to maintain the best quality in our area. Unfortunately we cannot satisfy every customer 100% of the time. To proclaim otherwise would not be honest or ethical. We always do our absolute best to perform our work at the highest level possible, and have hundreds of satisfied customers to prove it.
more