I tried out this salon one weekend to get just an all over dark brown color, something I've had done many times. I explained to the girl everything that I had done in the past months to my hair so she knew what she was working with. I stressed that I didn't want it to be so dark that it looked black. She spent a very long time picking out the color. It turned out jet black. She assured me it wasn't black and said that color was guaranteed for two weeks. The next day I couldn't stand it, so I called back in to have it fixed. I was told that the girl that did my hair was out sick but that the master colorist (or something to that effect) would fix it for me, but that I would have to bear with them because they were very busy. When I came back at the time instructed, I had to wait, during which time a man who had an appointment came in and rescheduled his appointment due to having to wait. The stylists weren't apologetic at all and instead kept saying things like ""what kind of color did you have in here before?"" as if something I had done previously was the cause of this. I've had my hair colored for years, this has never happened. The previous color was actually probably the best color I had ever had, but it was out of state while on vacation, so I couldn't go back. They did spend time with me trying to fix my color, but were very unsuccessful. First of all, the woman who they said would be fixing my hair wasn't actually the one working on it, she was instructing someone else what to do. After using a toner and bleach and damaging my hair further, the black didn't lift at all but I was left with awkward old reddish hilites coming through at random spots. They told me this was the best they could do and I would need to come in in a couple weeks when it had faded a bit. I did get an apology call from the stylist a few days later that stated the master colorist would be contacting me to set up a time for me to come back in. She never did, and I was too frustrated at that point to pursue it. I spent over $100 dollars here to have my color ruined and hair damaged, and paid another salon 5 weeks later to fix it. I'm a student, this wasn't in my budget.
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