My wife bought me a used Rolex Yachtmaster from here for our anniversary and two days later it completely fogged up. I took the watch to Wempe because MIT was closed and they told me that the watch had previously been worked on and not properly closed. When I brought the watch back to MIT they accused me of dropping the watch. When we asked them to get us a new watch they quoted us a price that was close to $1,000 more than other dealers in the diamond district and expected us to give them more money before they would order the watch. When we asked why the price was so much higher they said that they needed to make more money for the trouble of getting a new watch. After arguing with them for two weeks they finally gave us back $1,675 less than we paid for the watch. We ended up going to Tourneau and buying a new one. I would not recommend buying a watch from here. They were exceptionally rude and unreasonable. Once they had our money they wanted nothing to do with us. I dealt with someone named Ariel. I've already deterred two of my co-workers from buying watches here and would recommend you not buy a watch here either. It was terrible customer service and the quality of watches they sell is unreliable.
Cons: terrible customer service and unreliable products
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