I've been taking my dry cleaning to Swan's for six years, the owner has always been so friendly. I was shocked today when he refused to remove a charge for a service I did not ask for. I had taken my skirt to have the zipper fixed. I specifically asked the cashier how much it would be when I dropped it off. She quoted me 13.99. When I went to pick the skirt up today, they had also dry cleaned and pressed my skirt. Neither of which I asked for. When I explained that to the owner, he said it had already been done and I had to pay for it. I was shocked. I finally signed my receipt and wrote a note about how I was being forced to pay for a service I did not request. I am disputing it with my credit card company. I realize seven dollars is not a lot of money, but it is the principal. The whole time I was respectful by calling him, ""sir"". He didn't care. He verbally insulted me as I walked out the door.
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