I have given gold class many chances to improve on food quality and service because the atmosphere and theaters are so nice. On our recent visit, I was treating my family of 5. We arrived more than an hour early for the movie to enjoy appetizers, cocktails and wine before the movie. Our server disappeared after delivering appetizers & drinks so we had to go find our own napkins, again to get refills and on and on. Finally we found him and said we would like to order our dinner for in the movie. He said he would be back in 5 min to take our order and take us in. 20 min later another server came over and said you look like you were abandoned, I don't know were he is but I will take your order. She did, but we had to find our movie and seats on our own. Once the movie started, everyone around us got their food but us. So an nearly an hour into the movie I went to talk to the mangager to ask why we didn't get ours. We finally got it a near the end of the movie. The dirty dishes sat in front of everyone the entire movie. Afterwards, they were not going to take the coupons we bought on restaurant com. We still spent $350 after the coupon discount. They automatically added $50 in tips for horrible service. I will never return. Go to cinebarre for 1/3 the price with better food and excellent service!
Pros: Seats and bathroom
Cons: Bad service with added undeserved tip! Overpriced soso food
more