I wish I could give this place zero stars!
I went to Lach Presents at Webster Hall a couple nights ago and really enjoyed it. I fell deeply in love with Ching Chong Song, and renewed my love for The Fools and Master Lee. Then I checked my bank statement the next day and saw that Webster Hall charged me an extra $150. The bank tells me that Webster Hall has to fax a letter to remove the hold. When I called them, they refused to do it. They told me that when you open a tab, they hold $150. No one told me that. If I had known that, I never would have opened a tab. I am an unemployed artist. I have automatic payments that are going through tomorrow, and my account will now be overdrawn because of this, plus I really like eating food to survive. I explained all of this, and still no one would do it. I am a very composed person, and this drove me to hysterical crying on the phone with them. They won't take five minutes to fax a letter. I'm so, so upset. I was looking forward to coming to the Antihoot on Tuesday, but I don't see how I can ever go back to Webster Hall after being treated this way.
Also, I went out of my way to do the right thing. When the Webster Hall staff sent us into the wrong show, then gave us a hard time about getting our money back to see the right show, they finally let us into the right show but through the side entrance. Now, I totally could have gotten away without paying, but I found out where the door guy was, and paid the admission for myself and my friend. If I hadn't done that, I at least would have had a little cash in my pocket, but now I have no cash and will soon have an overdrawn bank account. I just don't understand how businesses get away with screwing people over the way that they do.
Today they informed me that correcting their mistake was "not at the top of their priorities". They admitted that I should have been asked to sign a form stating that they would hold this $150, a form that I clearly was not presented with. They have yet to even apologize! This place is horrible!
Cons: rude management, unlawful business practices
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