I've never had such a terrible experience at a doctor's office. It is apparently the norm for a regular eye exam appointment to take 2-3 hours. You are first rudely greeted by the office staff, if at all. You then sit in the tiny waiting room with 6 other patients waiting to see the doctor (all with appointments as well) and complete paperwork. It's then a 15-30 minute wait to have your routine tests done by an assistant. Then back to the waiting room for 30-60 minutes to wait for the doctor.
She is rude, brief, and doesn't explain very much. She dilated my eyes without even telling me anything and then sent me into the waiting room to wait for another 30 minutes before she saw me again.
I came in with a problem with far vision in my left eye. She didn't even let me finish explaining the problem. She just gave me some eye drops and told me to use those. When finishing the exam, she recommend that I get glasses to help with my close up reading vision. I asked her if they were reading glasses or prescription glasses and what they were for and she ignored me, saying that I just need to go out to the lobby, pick out glasses, and the lady out there would know. Turns out they were expensive prescription glasses. I chose not to get them and the staff was rude about it. Again - I had a problem with far distance vision and she prescribed expensive reading glasses to me. The drops she gave me for the far distance problem haven't helped at all. I spoke to my insurance provider and they are allowing me to go to another doctor free of charge because I had such a horrible experience with Dr. Grand.
If you choose to go here, be prepared for unhelpful, rude staff and several hours of wasted time.
Pros: Location
Cons: Very rude, extremely long waiting, poor service
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