I have been a patient at Complete Women's Care Center for almost 10 yrs, and I have never felt more like a number then I did at my recent appointment. Four years ago I came here for my son and I planned to keep coming with our next baby. I am now expecting again and when I called to schedule my appointments I am on hold for 3-4 minutes minimum. The first appointment I had with the Nurse Practitioner was great! June Davis was very friendly and was not quick to leave the room. This was my first time meeting her since now the practice has new rules. My second appointment was to see Dr. Journey. When my husband and I arrived at the office we were told that she was running an hour behind. I tried to be understanding, being that I work in the medical field myself and know that sometimes things happen. We sat down and waited for over an hour. When I realized the time I questioned the front desk. That's when I noticed the sign in sheet and saw patients who signed in after us and who were also seeing the same doctor where getting called before us. I was furious! The front desk receptionist just told me she was going to look into it and of course all of a sudden that is when I was called back. My vitals were taken and I was placed in another room just to sit there another 15 minutes. When the doctor finally came into the room we addressed our concerns and she took it with a grain of salt. She was quick to the the point and the entire visit including the Ultrasound was maybe 5 minutes. I will no longer be continuing my visits with this office and hope that no one else leaves this office feeling like a number.
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Update
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Although my previous visit to the Complete Women's Care Center was less than desirable, Dr. Hardwick-Smith took the time to personally acknowledge my concerns. She was very apologetic and she assured me that my prior experience would not be repeated. I truly appreciate the time taken to contact me, it speaks volumes of her professionalism, and the practice she represents.
Thank you Dr. Hardwick-Smith!
Pros: Environment is very relaxing
Cons: There is always a long wait!!
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