We ordered a birthday cake for our 32nd birthday party for our son. Our son who is a miracle to be here, after suffering sudden death. He is only one in 1.3 million to make it alive.So when his birthday comes along, it is important to us that he is still here; we celebrate! However, upon cutting the cake, it was extremely ""soaked"" I MEAN WET, SO WET THAT IT COULD NOT BE EATEN. i CALLED AND EXPLAINED THE SITUATION AND WAS FLIPPANTLY TOLD, ""Gosh, I just can't imagine that, oops."" Then I was told I would get a refund but was mailed a gift certificate. I did not want another product there. His birthday was ruined. They did not care. It was much, much better there over the past 20 years and now, it has seemed to go downhill. I have cancer and this may well be my last birthday with my son so they just don't understand nor care how important these holidays are to people. They need their PASSION BACK. THEY NEED TO CARE AGAIN. I don't like to be told ""oops, sorry"" in a flippant attitude and then be told I'd be getting my money back and then NOT get it back. That hurts. I hope they sit down and re-vamp their passion and remember the little things in life that count so much; the customer.
Pros: WORST BIRTHDAY CAKE & OFFER TO FIX?
Cons: Drawbacks:Not reaching enough people
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