The truck's condition was run down - it had 115k miles on it, and it appears that the truck had been broken into previously, because it made a loud whistling noise from the gap in the door, but that's only the tip of the iceberg.
When delivered the invoice, I noticed I was overbilled by 60 miles on the rental (it's 50 cents a mile). I told the owner/manager it was wrong and he was unsympathetic, telling me I signed a contract.
We went back and forth with this a few times, until HE CALLED ME AN ASS, and then ordered me out of the store.
The proprieter of this place actually called a customer an ass.
For this affront - the f-bombs started flying (loudly) out of my mouth in full earshot of his entire lobby of customers as I stormed out of the lobby.
I was followed out by this man, who then threatened to beat me up because of my ""mouth"".
When I got home, I noticed my bill was 30 dollars less than what my invoice read. Turns out the jerk went out to the truck **after I left** and realized he made a mistake on the mileage, and corrected the invoice.
Ok - to summarize - the owner of Bull Tire tried to fleece me on mileage or was too lazy to address my objections to the bill, and when I balked, he insulted me, and then threatened to beat me up.
I spoke to Dany Farley (919-634-2438) the field rep from UHaul (who dragged azz on resolution to this issue). I actually had to call him back to find out what happened.
As of January, 2010, Bull Tire is on 6 month notice with UHaul with regard to an incident I was involved with after renting a truck on January 18, 2010.
I have been assured that if there are any more customer service complaints with Bull Tire, during this period they will no longer be affiliated with UHaul.
Pros: worst customer service ever - NONE
Cons: trucculence, indolence, down right dishonest
more