Premier was the selected company to perform a furnace replacement at a home I purchased. It ceased working properly within days of the original install. The first call yielded a great response from Bill French for which I was initially thankful for until the furnace quit working again. I called a few times only to learn that the offices were closed (around the holidays). There was no message to alert customers of their closure. Bill French never showed to any subsequent appointment. He made commitment after commitment, and never followed through. I called many times, and finally received a call back only to hear that even though we were without heat, once he knew I was calling often, he put me on the back burner and avoided me, so did his staff. He finally did show to fix it one last time offering to leave me a complimentary filter ($50 value) for my trouble. No filter found, and now the furnace is out again, even with a couple of already replaced parts, with no calls back from Premier or Bill.
Pros: Tells you what you expect to hear
Cons: Does not stand behind his own work
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