Felicity you are so right. Tom is pretty snippy and rude, evidenced by his comment back to you. Once he thanked me once for ""honoring"" his 24 hour policy when I had scheduled the appointment an hour before calling back and canceling it . (huh??????)
The stylists are all great, fun and very talented - and if not for them this guy would be out of business. I would imagine if he treats his paying customers like he has you and me - what he must be like to the folks who work for him.
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