The store part of Got Beauty gets five stars--staff always greet you as you walk in the door and are friendly and helpful. \r
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However, the stylist that I went to there is maybe one star. One or two haircuts that I got from Patty were decent, but the rest were mediocre, and she was consistently 20 to 30 minutes late for each of my appointments because she was so busy socializing with the client ahead of me. It's good that she likes people, but stylists should stay on schedule and socialize outside of work instead of making on-time clients wait while they talk, laugh and leisurely work on the person ahead of you. I sat and watched this happen so many times while waiting for my hair cut that I finally gave up and went elsewhere. \r
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A couple of months after I gave up on Patty, I was looking at nail polish in Got Beauty. A guy came in, said he had an appointment with Patty and sat down in her chair to wait for her to get there. As I paid for my polish half an hour later, the guy was squirming in the chair and jiggling his feet, still waiting for Patty. Only in Utah....\r
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