I am surprised that I had such a bad experience when I see there are many good reviews. I've been to many upscale salons over the years, and this is the first one I've been to that I could have confused with a Supercuts. My hair was cut and highlighted by the owner of the Salon, Anna Walker, and she was very unprofessional! I felt like either she wasn't listening to what I was asking for or she didn't understand. When she did the highlights, she had me hold the foil and hand it to her as she went along. I've never had a stylist have me ""assist"" with doing my highlights before. When she washed my hair after the highlights, she kept spraying water in my ears (I don't believe this was intentional, but again, I've never had this happen before, and it was annoying). Then, after she cut my hair, she said it was best to let it air dry. What!? It's freezing outside, and she wants me to go out with sopping wet hair. I've never been to a salon that didn't dry and style my hair after a cut! So, I asked her if she could dry it since it was cold outside. I have curly hair, and she said she didn't have a diffuser. What hair stylist doesn't have a diffuser!? So, I asked her if another stylist there had one she could borrow to do my hair. (I shouldn't have had to suggest this to her - she should have volunteered it.) She went and found one, but it didn't fit on her hair dryer, so she just started drying and fluffing my hair without it. By the end it was a frizzy mess. Truly terrible! So, I asked her to wet it again so I could just go home and style it myself. I left with dripping wet hair. Also, she kept trying to get me to spend more on full highlights when I only wanted partial, and acted weird when I asserted that I only wanted partial. She said partial highlights won't look as good, but she'll ""try"" to make it good. It was awful service. I've never had service this bad at a salon that charged me $175 in the end for cut and partial highlights.
more