I went into Gold Valley Jewelers at Security Mall to get a battery replaced in my high end watch.\r
Firstly, the Asian lady there can barely speak English. I don't intend to offend; it just makes it difficult to communicate with her. A couple minutes later they were finished. I looked it over, meticulously as always, and noticed the backing of the watch was damaged by the process. I showed the person who replaced the battery, who acknowledged the large grooved scratch that spanned the entire width of the backing was not there before. He tried to justify the situation by saying ""come on bro it's on your arm"". ""I'll throw in the battery"", he said. 10 dollars in this situation means nothing to me. I expect my watch to be in the same condition after the battery is replaced as it was when I walked into the store - almost perfect. Needless to say I got the manager who seemed to care less about the situation. His attitude was lackadaisical and at one point he looked at his associate and smirked while we were discussing ways to mend the situation. He must have thought I was being over sensitive about my watch which probably cost more than her monthly wage. The watch has been buffed , but still the ugliness of that correctional activity is exposed , because the scratch is so deep. Take my advice or leave it. They are unprofessional and I will never go to Gold Valley anymore , nor will anyone in my family or friends !\r
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