I first tried to get comcast internet about 4 months ago. It never worked for more than about 10 minutes at a time, so after a few weeks, I called to cancel and asked for my money back, as they have a 100% money back guarantee if you cancel within 30 days. Instead of getting my money back, I was charged not only for a second month, but also an $8 late fee plus a $7 fee to rent a modem that I had already paid for in full. I called to straighten things out and was told that a service representative was coming out to close my account. He came, tinkered with my modem, and left. I was then charged $35 because the faulty internet was ""my fault."" I went into the store to speak to a manager, because their money back guarantee says nothing about not being able to cancel unless it's their fault (which is was anyway), it says you can cancel for any reason within 30 days. The comcast manager was very condescending and told me I could not cancel when my account was not in good standing. This problem has yet to be resolved. Horrible in every way.
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