Of all my 5 years going to juvenex spa, I was never so ill treated. Their facility and the facial treatment by kim are always fantastic, however the Russian manager who works in the front desk was horrible. Her greeting turn into a debate over 35dollars that is added with other services if you also wants to use the facilities. I care less about the cost as long as I get the relaxation. That's why people go to spas, not to argue. She became aggressive. I ended up paying for my express facial and using the facility for 20 mins or so as I always have. Finally what made it worst was she made a comment in front of me in Russian to another russian staff. Never did I felt so offended and disempowered. That is a cowardly act. I don't think anything will be done about it. She seems the be the only one that speaks fluent English there. I am very disappointed. I could not imagine being treated this way especially a Korean Spa, who are known for their quality customer service. I tried to complained but it's pretty obvious the owner is not going to do anything about it. After made aware, no action was done. I go there and have always refer my friends there. I'll think twice before I'll go there again.
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