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Umm..is this customer service? - Review by citysearch c | Paula Kapec DDS

Paula Kapec DDS

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Umm..is this customer service? 12/10/2010

This was not my first visit to Dr. Kapec's office and the second time I was there I noticed that these women like to talk alot, but who doesn't? The problem I had then was...there was a needle in my mouth while your talking and laughing and not paying attention and its moving in my mouth everytime you say something. I didn't mention anything on that visit which was years ago, but I remember it. I went recently went in for a cleaning and of course I was on time, however, their office didn't up back up until it was time for my appointment so I figured that had thought about that ahead of time. After I wait in line to let them know I was there, I sit and wait. I am called back to the receptionist to fill out paperwork, ok. They call everyone else to go back with no problem. When its my turn, the hygenist (not an assistant) comes out and is like, "Well, just fill out the medical history so we can get you back". So, now, you're rushing me when I was on time. Let that slide. I get back there she's rushing like she's on a deadline, she just says she's going to take pictures (which I knew), but then she just starts ramming these things in my mouth. I mean, she didnt' really explain anything just, "Bite down for me". No real conversation, good thing I wasn't a first time patient or a very nervous person cause I would have left! Then she begins writing in my chart with a pencil while she has her gloves on holding the pencil. How sanitary is that? When she finishes that, she's stomping around, not saying much. Comes back in, grabs an instrument and then starts scraping my teeth, not saying many words at all. When she is cleaning my teeth she's leaning over me in the chair so that her armpit is in my face. This is everytime she needed water or a new instrument. She's talking to staff that's not the room. Water is falling down my shirt b/c she's not paying attention and she just laughs it off. It takes almost two hours for a cleaning. Students at the dental school work faster. Everything was funny and everything was rushed. I've seen the way dental offices are supposed to be ran and boy! I won't be returning. more
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