Dec. 22, 2010
By John Visich, Cranston
My main waste water drain was backed up and after a fruitless attempt on my own to clear the line with a small snake I decided to call Roto-Rooter instead of renting a machine. Apolo arrived around 5:00 and he first attacked the clog from the junction in the front of the house. It was cold and windy, but Apolo first started outside at the pipe entry in my front yard. He cleared the pipe to the sewer line, then he went back towards the house until he couldn't go any further. He put the camera in the pipe and I could see the roots clogging the pipe. He then lugged the machine to my basement and with a 3" end cleared the pipe until he hit a U-shaped trap (he initially thought my pipe had collapsed but later he realized the 3" end could not negotiate up the other side of the trap). Apolo then put on a smaller end and was able to break the clog clear through the U. I could hear the water rushing by from the outside pipe entry. When he pulled the line back in the end was a big ball of roots and baby wipes. A quick check with the camera showed the line clear and the camera was able to negotiate past the U to the outside pipe entry location.
Apolo went the extra effort to make sure he knew what he was dealing with and he didn't try to sell me that I needed to have my yard dug up to fix a collapsed pipe. He made sure he tried all the things he could do to clear the line. Having worked in the construction industry for a number of years it was clear to me that Apolo knew what he was doing. Apolo was also very good about keeping the mess to a minimum and he was also very friendly.
I would definitely call them back for service, though I doubt it will be for my drain line as Apolo cleaned it out real good.
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