Yes, I am a real person, not employed by Massage Envy. I am not one of those fortunate ones who enjoyed a quality massage.
The atmosphere is decent. The introductory rat of 39$ got me in the door. I was greeted kindly and then filled paperwork and waited for my massage for just a short 10 mins.
The front desk man reminded me about tipping BEFORE my massage, even though there are gratuity envelopes every 6 inches WITH recommended amounts to be tipped pre -written on the outside. His verbal reminder disappointed me. I would have tipped more if he wouldn't have said it. AND if I get a good massage I have no problem leaving 20$ tip because I APPRECIATE a good massage!! ...which is hard to find. Which leads me to the next reason why I am giving them 1 lonely star rating and telling you to spend your hard earned money elsewhere... My massage therapist was friendly enough. But the massage was worst of my life. Her hands were on her lotion bottle more than on me. She ignored the areas I asked her to focus on AND i left feeling more stressed than when I arrived... I am not the type to leave negative reviews I think I have never done it before but even today i am still frustrated by the place and this is the only way I can find closure, lol. PEOPLE at MASSAGE ENVY learn customer service and put customers first, not TIPS. TIPS will come naturally when you provide a good service then you can stop begging for tips... p.s. Maybe there are some good and skillful therapists there... this was just my personal experience..
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