My wife had called the spa between 12:30-1:30pm on Friday to make an appointment for two, 90 minute massages for herself and I on Saturday at 5:45pm.(the next day) They lady on the phone took down all of her information, including contact phone number.
Saturday arrives and we leave our home from 3 hours away to come to Minneapolis for the Vikings game. We get into a taxi and my wife proceeds to call right before our appointment to tell them we were going to be 5 mins late. The lady on the phone tells my wife that there was nothing under her name, and no massages scheduled at 5:45 for two people. Nothing wrote down at all. The lady, whose name was Kennedy apologized for what had happened. I called back and wanted to know what exactly was going on. Kennedy asked if my wife wanted her to stay and give her a facial. She also said that she could see if someone could come in and give just my wife a massage. I didn't think that was necessary, or fair to the person who had to come in on their day off, or after their own shift. Also, why would we want to give this place our money after such a big screw up? She took my information and said she would call the owner and see if there was anything that could be done on Sunday before the game at Noon. Never received a phone call. Kennedy did try to make it somewhat right for the other girls mistake, but then fell short in not even contacting us the next day.
It would be great for the owner to find out who it was that was working and make sure this type of thing doesn't happen again.
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