This will blow your mind. We took our Chrysler 300 in at the end of August because the check engine light came on. They diagnosed it as a coil #1 issue, and changed a coil and charged us 300 bucks. A few days later the check engine light came back on intermittently. We live on the Northeast side of town so it was a few weeks later that we were able to finally make it back in. The same mechanic looked at it and said it is good to go because at that time the light had gone off. So we kept driving it becuase after all the certified mechanic said it was good to go. The light kept going on and off. Finally two weeks ago, we said enough and took it to Midas. They tested it and got a coil #1 error. They popped the hood and noticed a nice new coil in the #2 slot. They explained that the #1 coil was much harder to get to, but did the job and replaced the coil. I then called Champion back and asked them to verify the service that they did on our car in August. They again told me they changed the coil #1. I explained to the very nice service desk lady that they actually changed #2 and asked to speak with the service manager. Unfortunately he was in a meeting so she said she would have him call me back. He never did, the service desk lady called back and told me he said that the mechanic wrote it down wrong and it was really a #2 coil error. Ok, so let's recap. (1) In 2 1/2 months the mechanic remembers this situation exactly and that he wrote down the wrong coil number? (2) The service manager couldn't call me back to tell me this, he had to relinquish the call to the service desk lady. (3) And finally that was the best excuse they could come up with! I mean come on. So needless to say we let it go, but if anything I know they will lose at least one customer because of this. By the way, our car runs perfect now.
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