I was looking for a natural salon and enjoyed reading the positive reviews, but the OMNH responders comments to the negative kind of give off attitude. There is a positive way to dismiss negative comments or simply ignore them, but the sly negative responses scream ""attitude"" and ""unprofessionalism"". Professionals do not care to reference dissatisfied customers as ""haters"", but rather wish to identify the problem and hopefully offer a welcoming attitude that can repair the damaged business relationship. Furthermore, if the reviews are false, simply don't respond. Just a tip from a potential customer who was discouraged to try your business because of the way you responded to negative comments.
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