I recently took my family from out-of-state to see Harry Potter, opening weekend. We got there in plenty of time to ensure that we could sit together and have an enjoyable experience. When the movie started, we began to question why the lights were not dimming to a point one would expect at a movie theater. I watched several people leave to find out why the lights were not going off, only to find out that they were having electrical issues. I sat there for a few minutes into the movie wondering why they couldn't turn some of the lights off to make it a little better. So, I eventually went out to ask if they could turn some of the lights off. I also wanted to know if they were aware of the problem prior to us being sold tickets. The manager was BEYOND disrespectful saying that they were aware of the problem and they had a scheduled electrician for the next day. I asked her why we weren't told this information before entering this particular theater. If we would've known, we would've simply chosen a different time to see it, in a different theater. She had the gall to look at me for asking these logical questions and made a comment like, ""You're the only one that's complaining"" or ""We haven't had any other complaints."" I basically told her that wasn't true and that wasn't even the point. You don't sell tickets to a movie in a movie theater if you can't turn the theater lights down low enough that I can't see every face in the place. If I wanted that I would've saved the $50 and watched my TV instead. Luckily I was able to speak to a different manager who took the time to explain, in a kind way, what the problem was and apologized for the blatant disrespect of the other manager. Rudeness and condescending attitudes of managers should not be tolerated by its customers of any business. I can't wait until Spring Hill gets a movie theater!
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