It's great that you, and most others, had an awesome experience. I do however, find it curious, when people criticize other's experience, good or bad. EX:
""I think it's sad when we don't get our way and we take it out on others.""
Of course no one needs to tell you that you are entitled to your view. As well, so are others.
It's not wrong of them to feel like they had a bad experience. Everyone can not please everyone else. And as you already stated, some people may not take how Grace communicates in the best way and vice versa... personalities differ. With that, regardless of personalities and ""feelings"" some things are just fact. Forgetting appointments, being late (for WHATEVER) reason, rudeness, talking bad about other professionals are all things that are NOT considered good customer service and can not be debated.
I think it's sad when others try and discredit someone else's experience.
Why haven't I posted mine? Well, I'm not sure I want to...at least not in detail. I'm sure that Grace is not aware of it, but the facts and description of events within my experience may end up hurting her business; That's not my intention.
This is meant to be an open forum for different people to express how THEY perceived her work and their experience; let it be just that.
I did NOT have my hair done by Grace. After speaking to her a few times, I decided to keep looking. I wasn't comfortable with her approach, essentially. One thing that I will say is that when I asked about her technique, she wouldn't tell me. I suppose I can understand how one may not want to let others know how they do things. They think it can hurt them or they will lose the business. However, people should know what someone is doing to their hair, first and most importantly. Second, in this world of youtube, and internet, we can learn how to do just about anything. This is the case with me; I already know/knew how to do what I was asking, as well as several methods of doing it. But I'm no fool to think I could do my own, full head. I sought a professional and was ready to pay good money.
Moving on, I'm am extremely happy that I did in fact keep looking. I found someone who was willing to LISTEN and WORK WITH me for a healthy, beautiful result.
Grace and I ran into each other after I had my hair done. After she blamed someone else for why she thinks clients weren't coming back, she told me my hair was beautiful. I think it's said that she has no clue that it was her and no one else.
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