This review is about their boarding ""service"" only.
From my rating you can tell that I was/am not happy from the ?service?. I am especially not happy about the state that I found my dog in at pick-up.
1 - Customer Service: When I took my dog to check-in for his 2 day stay, I was made to wait 15 minutes before anybody would talk to me. Evidently their phone calls are more important than the person who is standing there who already has a reservation made. Also, I got there 30 minutes early when picking him up expecting that I?d wait. There were quite a few people in the office. They didn?t open the door until 2 minutes past the time they advertise. I?d expect that from government agencies and the post office, but a private business? I dont think they would have lost much if I picked up my dog 10 minutes early?
2 - Pricing: They have a nightly fee, which ONLY includes the cage/pen that the dog is in. Even if you bring your own food they charge you $2.50 per feeding. Yes, you pay for your dog to eat your food. They have walks for 5-10-15 min durations, so your dog could be stuck in his pen for 23hrs 45 minutes if you ?only? paid $10 extra per day. Their 1 to 2 hour activities start from $20 and up (on top of the nightly rate). The biggest concern to me was that they charge FULL boarding rate for the day that you are checking OUT your dog even if you get him at 11am. Most places will only charge for activity rates (i.e. daycare). How would you like it if your hotel charged you for the night of the day you check out?
3 - Activities: Upon check-out, I could not get a single word of feedback about how my dog did. They could not report anything to me. All I heard was ?well we don?t have any notes about him up here so that?s a good sign?. Well, did he go on the trails? Did he interact with other dogs? Was he able to sleep? Did he have accidents? Was he scared in the kennel environment?
4 - When I picked him up, he was VERY scared, his fur was sticky all over the bottom part of his body and he smelled like urine among some other strong/unfamiliar odors. I asked if he had an accident, and they only said they didnt see any evidence of that. So where did the stickiness come from? ?He might have gone in the pool? but when I asked them on check-in they said that the pool activities weren?t available because the pool was closed. And what do you mean he ?might have?? I thought these dogs were being treated like family? And how can I trust now that he actually did take part in any of the activities that I signed him up for?
Overall, I did not see any evidence of my dog being treated like family. I had to tell them his name 4 times before they knew who I was there to pick-up. And this after I?d called an hour ahead of time to let them know I was coming.
The only reason I am writing this negative review about them was because I had such a high expectation from reading the other reviews on Molly?s. I was beyond disappointed when I found my dog in the state that he was in after paying $60 per night!!
I would NOT recommend Molly?s boarding to any friend or family.
Also, while picking up I was given a ?coupon? for 5 dollars off next time if I brought in a print-out of my ?positive feedback on Facebook for Molly?s?.
I just hope that my dog can forgive me for whatever he went through over the weekend!
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