My family stays in Seattle every year for the Thanksgiving holiday. It has been a tradition for the past 5 years. For the last 2 years we have stayed at the Fairmont. The hotel is very nice, convenient to the holiday activities and has afternoon tea. We have been going to Afternoon Tea for the past 4 years. We have had great service every time we have gone whether it was for dinner or tea. This year we had a group of friends join us, because they thought the tradition was a wonderful idea. I highly recommended the Afternoon Tea to my group, so we booked a table for 7 (just the girls). I have NEVER felt more embarrassed! For the first 25 minutes we sat at the table with no acknowledgment from anyone. Then a server?s assistant came over to tell us that our server was too busy to get to us so she will be taking our tea order. Then after 45 minutes our server finally came to the table. She never introduced herself; she just delivered the tea sandwiches and tried to explain what each sandwich entailed. She did a VERY poor job explaining, which left me feeling even more embarrassed. She even went as far to say that the sandwich had ?FANCY? mayonnaise. My guest looked at me like they could not believe what they were hearing. Then we did not see our server again. We all wanted Champaign to start with and that was NEVER offered. Finally, I asked the assistant server to get us some more hot water for our tea and asked if our server was ever coming back. Finally, I spoke to the Manager of The Georgian. I really wanted him to know that his server was completely not up to standards. I explained our experience and asked if she was new. The manager said ?I am new, but she has been her for awhile?. Then he said ?well was she nice???? At that point I was done!!!! I am sad that The Georgian is lowering its level of service/standards. I will never go back after this. It is unfortunate! The Georgian is supposed to be an experience! There was no experience at all! Just water, tea, sandwiches and the bill!
By The Way?. I found out the servers name as I was paying the bill? it was Jane. Well, Jane you really need to get a job you enjoy. As a server you are offering an experience?. Not just delivering food!
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