Brandon (if it's his real name) came to the first appointment on time and was very polite and personable but unable to figure out what was wrong with my fridge. He added some Freon but said that cannot guarantee my fridge will be working; did niot hesitate to take the payment though. Wanted to add leak-off that should prevent leaking in the future and promised to come back to do it since he did not have that chemical with him. Brandon never showed up for his second appointment and has not been answering phone calls. In fact, they never answered the phone, a woman called back to schedule both appointments. Do yourself a favor and find somebody with better expertise and more reliable.
After 5 days, Freon completely leaked out and refrigerator was not cooling again. A technician from Whirlpool looked at what was done and explained what happened - the fitting Brandon put on the line to add Freon was not sealed and created a much bigger leak compared to one the fridge might had before. After my heated phone conversation with a scheduling woman, Brendon did came ready to add leak-off to a fridge that did not have any freaon left thanks to leaking fitting. I was trying to explain him why this act is useless but he stared complaining about this review in an agressive and insulting manner, and thus was asked to leave the house. Now they are working on refunding my money. Be careful when dealing with this company and ask for a business license and a proof they can work with Freon.
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