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Great Music Horrible customer service - Review by citysearch c | Webster Hall

Webster Hall

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Great Music Horrible customer service 11/6/2010

I love the DJ's webster gets...just saw jack beats and crookers. The security is seriously impaired. To start with the woman checking tickets scanned my printout twice and told me it was invalid. I politely told her she had scanned it twice and that was why now it says invalid. She rudely told me she knows what she is doing then walkied for help hahaha. After her manager came he quickly caught onto her error and proceeded to search me. This search was way too intimate. The security guard touched my penis then jiggled my testicles around. Whoa! at least take me out for dinner first. After this we were corralled around like farm animals. It says doors open at 10:00 on the ticket they told us we couldn't go up until 11:30 when we got in then they pushed it past 12:00. Once my girlfriend wanted to smoke a cigarette and they charged her an extra $4 to borrow her coat to smoke and then they wouldn't even let us out after all. Nazi Zombie staff for sure really takes away from the experience. The br attendant upstairs is the only person in the place that seems to understand what customer service is. The security and staff at this place is amateur and they act like they own the place and you are invading their home. The owner could have a lot more returning customers and sold out shows if they would make these oafs go through some sort of training. Music was incredible!!! more
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