The past few times I have been in for services I have left very dissatisfied. I was debating on writing a review or not, but after I looked at some of the city search reviews below, I had to write something. I can agree with some of the previous posts when it comes to rude and disorganized front desk. I was in with a party a month or so ago and a girl claiming to be manager of the front desk was literally so rude, it blew my mind.
Based on the reviews I have read I sense a lot of changes have been made, especially with the departure of a manager that seemed to do a great job and so I question does the owner even know about the downhill spiral? The girls at the front are constantly on their phones, and the bathroom was a horrible mess. I come to believe that the owner will deal with some of these issues, because I know that a good business is ran by a solid foundation, not a cracked one. This establishment has many cracks-poor customer service, unprofessional demeanor, and unorganized management. I can't even begin to tell you about our party planning that was not even correct and it was even confirmed. Very unpleased.
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