My mom and I booked services to celebrate her 77th birthday. She an Exfoliating Body Scrub and had NO Scrubbing, the technician couldn't get the water shower to work, and did not rinse the salt off...like at all! The room was cold, and there was no robe provided. It was horrible for her and I was felt terrible that her birthday treament was such a bust.
I had a pedicure, while she did a good job on my feet, at the end of the service, she scooted back and said, ok, now take the elevator down, and don't put your shoes on for an hour!......REally!...I had to leave the building with my toes wrapped in cotton, carrying my boots........it was quite uncomfortable.
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