Sad.... this used to be my favorite place. I always used to ask for gift certificates for Christmas and birthdays.
The quality of service has fallen severely over the last few years. It used to be a pleasure to go early, enjoy time in the sauna or women's locker area. Every time I have been recently, something has been broken, they have cut back on their product samples in the dressing rooms, the noise level seems higher, and the services have been hit or miss (mostly miss).
They've lost payment records in their new ' system', double charged for a service I had a gift card for, and the hot stone massage left red marks on my body for a day after. (Even though I told the therapist, who talked throughout my 'relaxing massage' that it felt too hot).
I had to listen to a conversation about STD's between 2 employees outside the room I was left alone in during a facial. Sadly, that was my last straw. I will not go back, and they are free to lose my information permenently.
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