They ripped me off they provided an excellent Carrier product, but didn't do anything else as they stated they would in the contract. I found out 18 months later (after an ankle injury healed) that they didn't seal my ducting, as promised (one of the main reasons for hiring them). I did contact the BBB, and encourage all that have been wronged by them to do such as well. When I informed them about this issue the attempted to compensate me with a free pressure test and dinner. Not much of a compensation when you pay out $12K and then have to spend 2 days in the attic doing a job that they were suppose to do.
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