My cousin was also married here on June 26th and her pics were lost! After several weeks she was told that the hard drive crashed and that the computer had been sent in to retrieve the photos. Then, she was told the pictures had been retrieved and the photos would be sent in a few weeks. Then, just a few weeks ago, a letter came to her home (address to someone else and a check written to someone else for the cost of the photo package) informing her that the pics were gone! After several phone calls another letter came addressed to her with a check informing her that all pics were gone!!!!!! They were not able to retrieve them. The check that was written was just for the amount she paid for the photo package....nothing more. I could not believe this!!!! How dare they not even call and just give you back the money for what you paid for the photos, they did not even take into consideration that fact that she will never have the pictures from one of the most important days for her life!!!! Currently, we are seeking legal action and have been in contact with an attorney. The way this situation has been handled in completely unacceptable and the chapel needs to held responsible. Just returning the money paid for the photos is a joke! Anyone knows this and the fact that they lacked the deceny to call is absolutely unacceptable on all levels. What they have offered is substandard compensation and this situation remains unresolved. Like Pixiepal says...only one star because we have to.
more