Dear Brad,
I wanted to let you know about our experience in your store. Rick Moran was our salesman and he is the reason that we made our purchase with your store. He was extremely knowledgeable and very helpful. He was not high pressure and made us feel as though he was really only concerned with our needs and our satisfaction with the selection that we were considering. He was always prompt to return any phone call and even gave us his own personal experience with his hardwood floor selection and installation. He was great and we would certainly purchase again from him and your store.
On the other side the installers for both the hardwood and the tile that we purchased were also excellent. They worked steady and very hard with no break. They seem like a good working team, and we felt like we knew them by the second day. They were not even going to take lunch time the second day. We treated them to lunch and they continued to work while we picked up sandwiches for them.
Because of your salesman and installation team, we had a very positive buying experience. We have not always been fortunate to have that in past buying situations.
I think a manager should be made aware of the great employees that they have. I consider them all an asset to your company.
Thank you
Joseph Carrico
Lindu Carrico
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