I took my BMW to Thai's shop a little over a month ago when my car died. He was very responsive to all of my questions and even offered to install a separate part free of labor (i got a fuel pump installed and he installed the fuel filter for free).
While waiting for the paperwork to be done, Thai offered me and my brother a complimentary soda (awesome!). I've recommended all of my friends to go to his shop since; and Thai even gave me business cards to hand out.
If i had to describe my experience with this auto shop i would have to say 'honest' and 'straightforward'.
more