My family always try to find the best Pho place so one evening last month my son took me and my daughters to Than Brothers. First off, we were not impressed because the place looked untidy with untidy servers. Secondly, there was hardly any of the meat/prawn topping that we ordered. Third, not tasty or delicious but we were starving. However, the disgusting part just came when my daughter, at the end of her meal, found a DEAD FLY at the bottom of her bowl. When we confirmed it was a DEAD FLY, we all wanted to throw up knowing that all the restaurant soup is boiled in one big pot(so basically, all of the other customers partook in that same fly based soup!!!) Here's even worse: when the lady owner was informed by the waiter, she did not bother get off her bum to check. She sat there behind the counter saying the fly must have dropped in my daughter's bowl. She said it must have also come from the sauces! She sounded like it was our fault for not watching! Like insects are expected but its customer's responsibilty to be alert. She seemed irritated that we even interrupted her(she was busy then counting her cash, LOL) And she did not apologize! In the end I went up to her to pay, she just stared, did not address the issue, did not apologize, just hastily took my cash then carried on counting her cash stash. She did not take off charges for the fly soup. If she has an uncaring attitude, imagine what can be happening back in the kitchen? How dirty and unsanitary! I saw that she was mean and rude to her staff too, so just guess what the waiters and cook are doing to get back at her and us, customers. GROSS. Will never ever go back. DISGUSTING FOOD, EVEN MORE DISGUSTING OWNER. I did not argue or make a scene as I'm not that type of person. But you customers out there are reading this and that to me is adequate.
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