I am a little disappointed that I couldn't give less than one star..... We rented a bouncy castle from All Star Rental for the kids to play in at our annual pig roast festivities. when we inflated the castle it seemed fine but as soon as the kids began to use it, the collapse began. What is worse than not having a bouncy castle when you have 30+ kids at your house....? The answer...having one and then having to tell them that they can't play in it.... We had to end the adventure due to safety concerns from the rapidly collapsing structure. At the time it was past 5 pm on Saturday and in the midst of the party with 80 plus people attending. We returned the obviously torn device the next day and an employee opennly remarked to another ""I told you that one was torn"". We gave them every opportunity to make some sort of concession in order to keep our business in the future even though they obviously sent us a product that they knew was not functional. They declined to make any concession and told us that ""it is not our policy to return any money to customers"".
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