After not having a great deal of luck with steam cleaning and extracting carpets, I decided to try this different type of service. Customer service was very good. Results were OK, but nothing special, especially since the price is higher than average for carpet cleaners. Stairs didn't look nearly as good as the rest of the floors either. I also don't like the residual dust. I've vacuumed twice since they left (with a top of the line Oreck vacuum), and I still get little white dust particles on all my dark wood furniture. Bottom line is that if you want carpet that you can walk on right away and are into organic everything, you may enjoy this service. Otherwise, it's a toss-up between them and other old-fashioned steam and extraction cleaners.
Pros: No drying time; excellent customer service
Cons: Left white dust in carpet; price higher than other services
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