I decided to try Carpet Dryclean based on the fantastic Citysearch reviews. I was incredibly impressed by the customer service. Few businesses strive this hard to satisfy their customers. My carpets didn't have any stains, so it's hard to know if a traditional steam cleaning service would have gotten them as clean. However, it was very nice to be able to walk on the carpets right away. The only drawback I had with my experience was the difference in the phone quote and the actual price. It was significantly higher than what I had budgeted for cleaning my carpets. Fortunately, the company called several hours after my service to inquire about my satisfaction. I was able to express my surprise at the price, and I was told about their policy of not charging more than 10% over their quote. I was then informed that my credit card would be refunded the applicable difference.
Pros: No drying time, use of organic cleaning product
Cons: Price
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